About DSA IT
The Division of Student Affairs Information Technology (DSA IT) team is dedicated to supporting staff, fostering cross-departmental trust and delivering exceptional service to students, faculty and staff.
Our goal is to optimize available resources while staying in tune with the evolving needs of Division of Student Affairs departments and the wider university community. We’re guided by three core values:
DSA IT is strategically positioned to support the missions and priorities of both the Division of Student Affairs and the University of Maryland. Our technology operations are designed to enable success at every level, ensuring our tools, systems, and services help departments achieve their goals in alignment with the broader institutional mission, vision, and values.
We put people at the center of everything we do. That means designing and delivering technology solutions that are easy to use, support diverse needs, and empowers our Student Affairs colleagues and their teams to do their best work.
While departments have unique needs, all technology solutions must meet a high standard of quality, usability, and consistency. We combine the expertise of our IT professionals with user input to build innovative, practical solutions. Our goal is to deliver tools that are secure, adaptable and scalable, while helping ensure critical systems remain secure and fully operational so our students and staff can thrive.
Contact Us
- Email: dsa-ithelp@umd.edu
- Call: 301-314-TECH (4-8324)
- Hours of Operation: Monday through Friday, 8:30 a.m.–5:00 p.m. Outside regular hours, 301-314-TECH (8324) for emergencies to on-call team monitoring voicemails.
Meet The Team
Driven by partnership, innovation and responsiveness, our team ensures IT solutions are aligned with departmental needs and the broader goals of the division.
DSA IT Leadership
Dai-An Tran
Director, Student Affairs IT
Linh Nguyen
Associate Director of IT, Platform & Infrastructure Services
Roy Delgado
Associate Director of IT, Strategic Management
Stephanie Payne-Roberts
Associate Director of IT, Information & Security Compliance
Tom Lamp
Associate Director of IT, Enterprise Application Services
Vania McBean
Associate Director of IT, Client & Workplace Services
Key Functional Areas
Client & Workplace Services
This team delivers high-touch, user-centered IT support by staying closely connected to departments, often working on-site to enhance service delivery. They serve as a first point of contact, advocate for IT resources and escalate specialized or larger-scale needs to IT Strategic Management.
Client & Workplace Services staff:
- Vania McBean, Associate Director of IT, Client & Workplace Services
- Michael Phaneuf, Assistant Director of IT, Client & Workplace Services
- Keith Smith, IT Manager, Workplace Services
- Wyatt Clough, IT Manager, Client Services
- David Kiang, IT Coordinator
- Aayush Nepal, IT Coordinator
- Don Kleppinger, IT Coordinator
- Joshua Beeson, IT Coordinator
- Mrigank Gupta, IT Coordinator
- Sheehan Wheeler, IT Coordinator
Core services include:
- Centralized help desk and on-site support
- Training, and technology consulting
- Workstation configuration and deployment, software and OS, and system patching
- Asset inventory management, including Designated Non-Capital Asset tracking
- A/V, and conference room technologies
- Endpoint support (point-of-sale systems, tablets, smartphones, and campus phones)
This team may also assist with specialized tech needs, including event-related A/V systems, digital signage, and other department-specific technologies, in coordination with IT leadership.
Enterprise Application Services
The Enterprise Application Services (EAS) team supports Student Affairs through enterprise and in-house applications that fit the unique needs of each department. We collaborate with colleagues on digital transformation initiatives, manage system operations for optimal performance, and develop custom software solutions to drive innovation. Through these efforts, the EAS team empowers the diverse communities we serve and ensures technology enhances student and staff success.
Enterprise Application Services staff:
- Tom Lamp, Associate Director of IT, Enterprise Application Services
- Bridget Lang, Software Engineer
- Doug Wade, Software Engineer
- Gidon Rosenthol, Software Engineer
- Myco Paulo, Software Engineer
- Sabrina Nourin, Software Engineer
- Seung Choi, Software Engineer
Services include:
- Data integration
- Data architecture
- Digital transformation
- Technical advising
- Custom software engineering
Information Security and Compliance
This team proposes and sets IT security standards, policies, and guidelines for the division and oversees their implementation. Our mission is to protect data, ensure compliance and reduce risk across all systems.
Information Security and Compliance staff:
- Stephanie Payne-Roberts, Associate Director of IT, Information Security & Compliance
- Anderson Yao, IT Security Compliance Coordinator
- James Wong, IT Security Operations Coordinator
Key responsibilities:
- Administration and oversight of IT security activities across DSA
- Ensure compliance with PII, FERPA, PCI, and HIPAA regulations
- Conduct audits and independent IT reviews
- Actively monitor and manage information security incidents and issues
- Collaborate with campus-level offices for Data Privacy, IT Security, and Compliance
Platform and Infrastructure Services
This team is responsible for maintaining the engineering, operation, and maintenance of the division’s physical and virtual IT infrastructure to ensure secure, high-performing systems. Our priority is to deliver secure, reliable and adaptable infrastructure that meets the evolving needs of our division.
Platform and Infrastructure Services staff:
- Linh Nguyen, Associate Director of IT, Platform & Infrastructure Services
- Bilal Wright, Systems Engineer
- Frank Cleveland, Systems Engineer
- John Mozingo, Systems Engineer
- Zabbar Peters, Systems Engineer
Key responsibilities:
- Monitoring, patching, and updating server operations
- Manage system processes and generate alerts when performance thresholds are exceeded
- Oversee firewalls in collaboration with the Information Security and Compliance team
- Ensuring secure network environments and system security
- Support web hosting platforms across departments
Strategic Management
This team delivers dedicated liaisons focused on building strong, departmental relations to provide tailored IT solutions that align with both divisional and departmental mission and goals. Our priority is to bridge strategy and technology to drive smarter, more responsive IT services across the division.
Strategic Management staff:
- Roy Delgado, Associate Director of IT, Strategic Management
- David Jensen, IT Coordinator
- Kristina Villa, IT Coordinator
- Mitul Patel, IT Coordinator
Key functions:
- Understand departmental processes, cultures, and strategy
- Provide informed, tailored IT guidance and solutions
- Align departmental business needs with IT resources and/or recommend new tools
- Lead cross-functional IT project and deliver project management support
- Support procurement activities, software license management, budgeting, and IT financial planning
- Overseeing IT staff professional development strategies and IT Change Management processes